Your Clients. Your Brand.Our Support.

Empower your SaaS or agency business with a dedicated support partner who manages your clients under your brand — with care, expertise, and trust.

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Learn How It Works

Trusted by 50+ agencies and SaaS providers

4.9/5
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Client satisfaction

97%

Avg. response time

< 15 min

Complete White-Label Experience

Your clients never know we exist. We become an extension of your team, adopting your brand, tone, and communication style.

Multi-Channel Support

We handle Live Chat, Calls, WhatsApp, Email — ensuring your clients get the support they need through their preferred channels.

CRM & SaaS Expertise

Our team is trained on all major platforms including GHL, FlexiFunnel, HubSpot, Zoho, and more — so you don't have to teach us.

Who We Are

BackDesk is your white-label customer support partner, helping CRM resellers, SaaS founders, and agencies manage client communication, onboarding, and assistance under their brand.

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Our Mission

We don't work behind your business — we work with it. Our mission is to empower digital businesses by providing exceptional client support that strengthens your brand reputation and frees you to focus on growth.

Our Vision

To become the invisible force behind every successful digital agency and SaaS provider, creating seamless support experiences that clients don't even realize are outsourced.

98%

Client retention rate

15,000+

Support tickets resolved

10+

CRM platforms supported

24/7

Human-powered support

The BackDesk Advantage

Why Agency Owners & SaaS Founders Choose Us

The Challenges You Face

Overwhelmed by Client Support

You're spending too much time answering client questions instead of focusing on growth and product development.

High Cost of In-House Support Teams

Hiring, training, and managing your own support team is expensive and distracts from your core business.

Client Retention Challenges

Slow or inadequate support leads to unhappy clients and higher churn rates, hurting your business growth.

The BackDesk Solution

Dedicated Support Under Your Brand

We become your white-label support team, responding to clients as if we're part of your company.

Predictable Monthly Costs

One fixed monthly price regardless of ticket volume — no surprises, no hidden charges.

Happier Clients, Reduced Churn

Fast, professional support keeps your clients satisfied and reduces cancellations by up to 42%.

More Time For Your Core Business

Free yourself from client support to focus on product development, marketing, and business growth.

The Process

How It Works

1

Connect Your Clients

We integrate with your existing systems, brand our communications with your logo and colors, and prepare to deliver exceptional support.

2

We Handle All Support

Our team manages all client questions, onboarding, and technical support across multiple channels, representing your brand voice perfectly.

3

You Focus on Growth

With client support taken care of, you can focus on growing your business, developing new features, and expanding your client base.

What's Included in Every Plan

100% White-Label Support

We represent your brand perfectly in all communications.

Multi-Channel Support

Live Chat, Call, WhatsApp, and Email support.

CRM & SaaS Expertise

GHL, FlexiFunnel, HubSpot, Zoho and more.

Client Onboarding Assistance

We help get your clients up and running.

Dedicated WhatsApp Channel

Direct access for urgent client needs.

Human-Driven Support

Real people with expertise, not chatbots.

Trusted Partner

What Our Partners Say

"BackDesk has become an extension of our company. Our clients don't even realize they're talking to a partner team – the seamless support has boosted our client satisfaction scores by 37% in just three months."
Rohit Jain
Rohit Jain
Founder, DigiFunnel
"They understand our clients better than anyone. BackDesk has mastered our product knowledge so well that they often resolve complex issues faster than our internal team did. This partnership has been transformative for our growth."
Neha Sharma
Neha Sharma
CEO, CloudSuite CRM
"Reliable, responsive, and professional. Since partnering with BackDesk, we've been able to take on 40% more clients without sacrificing service quality. Their team truly understands our business and represents our brand perfectly."
Vivek Patel
Vivek Patel
Director, WebSolutions Agency
Trusted by 50+ Agencies & SaaS Providers
With a 94% partner retention rate
Straightforward Pricing

One Service. Three Scales. Same Premium Support.

Choose the plan that matches your needs. All plans include our full suite of support services and expertise.

Starter

₹19,999/month

Perfect for new agencies or SaaS businesses

Up to 20 Clients
All Support Channels
White-Labeled Support
Client Onboarding
CRM & SaaS Expertise
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Most Popular

Growth

₹34,999/month

Ideal for established businesses looking to scale

Up to 40 Clients
All Support Channels
White-Labeled Support
Client Onboarding
CRM & SaaS Expertise
Priority Response Time
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Scale

₹49,999/month

For larger agencies with extensive client bases

Up to 60 Clients
All Support Channels
White-Labeled Support
Client Onboarding
CRM & SaaS Expertise
Priority Response Time
Dedicated Account Manager

Need more clients?

Add-on Clients: ₹1,200 + GST per client/month

Common Questions

You Might Be Wondering...

How does white-label support work?

We become an extension of your team, using your brand elements and communication style. Your clients believe they're talking directly to your team, not a third party. We use your email addresses, chat widgets, and phone lines to provide a seamless experience.

How quickly will you respond to client inquiries?

Our standard response time is under 15 minutes during business hours. For critical issues, we provide even faster response times. We understand that quick, helpful support is crucial for client satisfaction and retention.

How do you handle complex technical questions?

Our team undergoes rigorous training on all major CRM and SaaS platforms. For issues beyond our expertise, we have an escalation process that involves your technical team while maintaining seamless client communication.

What if the number of support tickets varies each month?

Unlike many support services that charge per ticket, our pricing is based on the number of clients, not ticket volume. This gives you predictable monthly costs regardless of how many questions your clients have.

How do you ensure quality and consistency?

We create detailed knowledge bases for each client, implement strict quality control processes, and provide regular performance reports. Our team undergoes continuous training to stay updated on your products and services.

What's the onboarding process like?

Our structured onboarding takes 7-10 days. We'll learn your products, brand voice, and support processes. We'll set up communication channels, create knowledge bases, and gradually transition support responsibilities. We ensure a smooth handover with no disruption to your clients.

Still have questions? We're happy to address any concerns you might have.

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Our Commitment to Excellence

We stand behind the quality of our service with these assurances

Satisfaction Guarantee

If we don't meet our performance metrics in the first 30 days, we'll offer a 50% discount on your next month's service.

Response Time Promise

We guarantee initial responses within 15 minutes during business hours or we'll credit your account.

Flexible Contract Terms

Month-to-month contracts with simple 30-day notice for cancellation — no long-term commitments.

Data Privacy Assurance

Your client data remains your property. We adhere to strict confidentiality agreements and security protocols.

Limited Capacity

We're Currently Accepting New Partners

To ensure quality service for all our partners, we limit the number of new clients we take on each month. Schedule a call now to secure your spot before we reach capacity.

Next onboarding: Nov 10, 2025
Spots available: 7 remaining
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No obligation, just a friendly discussion about your support needs

Let's Talk

Let's Talk About Your Support Needs

We don't just answer client questions — we help you build trust and retention. Schedule a call to discuss how we can become your dedicated support partner.

What happens on our call?

1

We'll listen to your needs — understanding your business, clients, and current support challenges

2

We'll explain our approach — showing how our white-label support works with your specific business

3

We'll recommend a plan — suggesting the right service level based on your needs

4

You decide if we're a fit — no pressure, just a clear understanding of what we offer

Email us directly:

hello@backdesk.in

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